How do I get started now?
You can:• Access the web platform and create your account, or• Speak with a specialist to guide you through the best flow for your type of transaction.
Which documents do I need to get started (Corporate)?
The exact checklist varies depending on the transaction type (payments, receipts, imports, services, capital). Our team provides step-by-step guidance to accelerate onboarding and avoid rework.
Why isn’t a “good rate” everything? What is the real financial benefit?
Beyond competitive commercial terms, the biggest gain for companies usually comes from predictability and control, because this reduces rework, errors, and indirect costs. With the multi-currency account (USD/EUR/GBP), you also gain flexibility to plan conversions and avoid unnecessary exchanges — which, over time, can significantly improve financial efficiency.
Can I see the total cost before finalizing?
Yes. Our goal is for you to have clarity on the final amount before confirming: the applied exchange rate, fees, and taxes involved according to the type of operation. When there are external flow costs (e.g., foreign bank fees), we provide guidance and strive to offer as much visibility as possible.
Is SwapOne regulated?
SWAP ONE PAYMENTS LTD is an entity registered in Canada and authorized/supervised by FINTRAC under number M23223002. In Brazil, SwapOne acts as an authorized foreign exchange correspondent in compliance with the applicable rules of the Central Bank of Brazil and the CMN, following best compliance and PLD/FT practices.
Do you assist with international capital transactions (contributions, loans, and capital return/repatriation)?
Yes. Swap One and Swap Câmbio have a strong track record in operations related to international capital, including: • International contributions/investments• Loans and their settlements• Capital return/repatriation (when applicable) Our focus is to ensure the flow occurs with proper documentation, traceability, and compliance, reducing regulatory risks with the Brazilian Central Bank.
Do you handle import/export and service payments (software, SaaS, freelancers)?
Yes. We handle both foreign trade operations and payments and receipts for services, including software and international subscriptions. When necessary, our team provides guidance on the best operational and documentation framework to ensure smooth and consistent transactions.
How does SwapOne reinforce security and compliance?
For us, security is a combination of process + governance + traceability. In practice, you’ll notice: • Organization and tracking of operations (centralized documents, receipts, and history)• Document scrutiny according to the type of operation (prevents inconsistencies and rework)• Compliance and AML/CFT best practices, with validations and governance compatible with a regulated financial environment
How does support work? Can any user request it?
Yes. Any user can request support. Our support is human and specialized, providing operational and documentation guidance. We provide support via [WhatsApp / email / internal channel] and, in more complex cases, we closely monitor the process until completion. In urgent cases, we prioritize immediate assistance. For non-urgent requests, our team responds within 2 business […]
How long does a transaction take?
It depends on the type of transaction, banking flow, and country/route. At Swap One, you can track the status and have human support whenever you need it.