Privacy policy

Who processes the data

SwapOne Payments Ltd., in Vancouver, Canada, regulated by FINTRAC, and SwapOne's operation in Brazil as a foreign exchange correspondent (correspondente cambial) of Braza Bank S.A. Banco de Câmbio, CNPJ (Brazilian company tax ID) 19.307.785/0001-78, a bank regulated by the Central Bank of Brazil (Banco Central do Brasil). Foreign exchange transactions are the responsibility of Braza Bank.

The contact for matters relating to this policy is [email protected]. We can also be reached by phone and on WhatsApp at +55 11 4858-1044.

Website data

You can visit the website without signing up. On your first visit, a banner asks whether you accept cookies. If you accept, the Ryze pixel and Google Tag Manager record the pages viewed, any click on a WhatsApp link and the ad that brought you to the site, so that we can understand how the site is used and measure and personalize our campaigns. During sign-up on the portal, we also record that the first step was saved. These records do not include the text of the conversation or any name, email address, phone number or identity document. If you decline, these scripts are not loaded.

Your choice is stored in a cookie that applies to swapone.global and to sign-up at portal.swapone.global, for up to 180 days, so that we do not have to ask again. We do not sell this data.

WhatsApp data

When you choose a topic from the button on the website and send the message on WhatsApp, the conversation arrives in SwapOne's support inbox. We receive your number, the profile name provided by WhatsApp, the text, any files you send and the time.

We use this to respond to your request, continue assisting you, and, if the conversation turns into a transaction, comply with foreign exchange, anti-money laundering and tax rules. The team replies through our own interface. We do not ask for passwords or codes by message.

Messages are delivered through the official WhatsApp API, provided by Meta. Meta handles message traffic according to its own rules.

Who we share data with

With Meta, to deliver and receive WhatsApp messages. With Ryze and Google, when you accept cookies, to measure the site and our campaigns. With Braza Bank, when there is a foreign exchange transaction. With SwapOne Payments Ltd., in Canada, when the support request or the account involves that entity. With public authorities, when required by law.

We do not sell contact lists or the content of conversations.

How long we keep it

We keep the conversation for as long as necessary to respond and to comply with the legal retention periods for foreign exchange, anti-money laundering and tax obligations. Your cookie choice for the site is valid for up to 180 days, or until you clear your browser data.

Your rights

You may request confirmation, access, correction, deletion or information about who we share your data with, and you may withdraw your consent to the site's cookies at any time: once you clear the site's data in your browser, the banner asks again. Write to [email protected]. The data protection authority in Brazil is the ANPD (Autoridade Nacional de Proteção de Dados).